Credit Card Problems

The Federal Fair Credit Billing Act cover billing errors, examples below

· Charged for something you did not buy.

· A bill for an amount different from the actual amount you were charged

· A charge for something you did not accept when it was delivered

· A charge for something that was not deliver according to your agreement

· Math error

· Payments not credited to your account

· A charge by someone who does not have permission to use your card

If you think your credit card bill has an error do the following,

1. Write to the Credit Card Company within 60 days after the statement date on the bill with the error. Use the address for “billing inquiries” listed on the bill tell the company
Your Name and account number
That you believe the bill contains an error, and why you believe it is wrong
The actual date and amount of the error

2. Pay your bill except the disputed amount, no finance charges apply to the disputed amount.

If there is an error the credit card company cannot charge you finance charges on the disputed amount and your account must be corrected.
If there was no error the credit card company must give you a valid reason for why you owe them that money. The disputed amount will carry finance charges and any other charges from the credit card company.

What if the item you purchased is damaged?

The Federal Fair Credit Billing act allows you to withhold payment on any damaged or poor quality goods or services purchased with a credit card, even if you have accepted the goods or services, as long as you have made an attempt to solve the problem with the merchant. The sale must be more than $50 and must be within 100 miles of your home address. Write a letter to the credit Card Company explain why you are withholding your payment. You may withhold payment while the credit card company investigates your claim. If you pay for the goods and services before the bill dispute is resolved you lose your right to make a claim.